WhatsApp Console
AI-driven conversation simulation with real-time logic analysis
31-60d
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4 messages in this conversation
AI Decision Engine
Active Policy
Bracket: 31-60d
Channel: whatsapp
Tone: firm
"Dear {name}"
Please contact us within 48 hours to arrange payment. Failure to respond may result in further action.
Tone Escalation Logic
Delinquency>30d→firm tone
Gentle< 30d
Firm> 30d
Urgent> 60d
Sentiment Analysis
Awaiting message data...
Channel Decision
WhatsApp selected: Bracket 31-60d → Primary channel: WhatsApp
Voice escalation threshold: 2 failed WhatsApp attempts
Escalation Rules
▸no response days:3
▸escalate to:urgent
▸max messages per week:4
▸human review trigger:sentiment < 0.15 OR keyword:lawyer OR keyword:harassment
▸voice call threshold:2